After registering for the service, a onetime password will be shown on screen every time the application is launched. Users will require the following to use the software token application. The software token is a smartphone application designed to display onetime passwords. Please visit the following article for instructions on obtaining your software token emergency removal password. How do i remove the square enix security token from my account.
Apples latest update deleted a friends software token and he cannot access his account at all, nor can he find any useful information in the. Secondly, the needs of users are growing, requirements are increasing and the needs are changing for remove square enix software token. Square enix account temporary suspension of security token sales aug. Will i be able to use the software token if i switch phones. If you are using a software token on your smartphone and decide to switch to a new phone, or you have deleted your software token application, you will need to use your software token s emergency removal password to remove your software token from the old device, after which you must. Onetime password describes a sixdigit number shown on the screen of the square enix security token. We use cookies for several purposes, depending on the square enix website you visit or use, and how you choose to use our websites and services. I didnt realize this was the hidden trial of hercules to do. A square enix account a smartphone running either ios or android operating systems. To further strengthen the security of your square enix account, we highly recommend using a square enix security token to act as an extra layer of protection against unauthorized access. The square enix store is the official shop for final fantasy, kingdom hearts, dragon quest, soundtracks, merchandise, video games and exclusive collectors editions. Security token emergency removal password square enix.
First, new technologies are emerging, as a result, the equipment is being improved and that, in turn, requires software changes. You can contact the square enix support center by selecting the additional assistance button located at the. The square enix support centre is a centralised support site that provides product information and solutions to the most frequently asked questions and issues with our products and services. I just had to factory reset my phone, and i lost the stored information for the sqenix account token app. I accidentally deleted the software token application. Square enix account account registration completed. Besides its use in all future online services, one can also associate multiple ids from current services to a single square enix account and enjoy features only available to square enix account holders. Doublecheck that the email address you entered into the password reset field is the same email used to access your square account. Check your spam folder, because square s emails are occasionally sorted out by spam filters. A free, downloadable smartphone app is available at the following locations. Storing your preferences and settings we use cookies to remember your preferences and settings. Square enix the official square enix website square. Square enix the official square enix website documents.
Secondly, the needs of users are growing, requirements are increasing and the needs are changing for trial reset software. A onetime password describes a sixdigit number shown on a screen using either a keyring like the square enix security token or a smartphone application. New versions of the software should be released several times a quarter and even several times a month. Thankfully ive had my emergency removal codes handy, but is anyone else running into this problem. The only mails i found including the id where the software token registration mails subject. I dont understand whats going on but i would like to know how it is possible to have two accounts linked to one email even though one is not registered and how to remove the nonregistered one because now he cant even reset his own password if needed. The website says that the only way to access my account is with the password. Select adjust software token smartphone application settings and follow the onscreen instructions. Also heard it is located on the one time password page. How do i perform an emergency removal of the software token. Onetime passwords are only usable for a fixed period of time and become invalid once the user logs in, making them exceptionally useful to combat. A community for fans of square enixs popular mmorpg final fantasy xiv online, also known as ffxiv or ff14. I lost my emergency removal password to remove a software token.
What steps do i take if my square enix security token breaks. If youre having trouble with the password reset email, try these tips to help you complete the process. So im trying to get a hold of square enix support to hopefully gain access back to my account. Therefore, it is necessary to monitor changes in the remove square enix software token and to update it in a timely manner. Android security token resets i went to log in tonight and opened up the app to come to it asking me what language i wanted the app reset itself and now i am locked out of my own account because of no way to get a 1 time password from the token app. Find all the latest news and updates about your favourite games and upcoming releases.
A onetime password describes a sixdigit number shown on a screen using either a keyring like the square enix security token or a smartphone application, such as the square enix software token. Two days in a row now my software token has reset itself and completely lost my settings. Please be sure to click on it and complete the removal of your software token before it expires. This is a notice to all customers who use a square enix software token software token. If you are using a software token on your smartphone and decide to switch to a new phone or update your devices operating system, or you have deleted your software token application, you will need to use your software token s emergency removal password to remove your software token. Official site for the company created by the merger of enix and square. So, is anyone at squareenix aware that the link for how to remove a software token if you have lost your emergency removal code tells you to log into your account, and provides no helpful information in the least. If you have lost your emergency removal password, please contact the square enix support center. Onetime passwords are only usable for a fixed period of time and become invalid once the user logs in, making them exceptionally useful to combat against spyware such as key logging programs. So i know theres an emergency removal password that i can use to remove it from the account if i really need to. The current square enix security token has been removed from the account in question and will be rendered invalid and cannot be reregistered.
A square enix account is a free service provided for authentification in all of square enix s online services. Emergency removal codes have a 24 hour cooldown, so im completely locked out right now. A square enix security token is a device for displaying onetime passwords used to provide an optional, additional layer of security for your square enix account. Download square enix software token and enjoy it on your iphone, ipad. Important notice to all software token users final fantasy xiv. Square enix account software token registration complete and the confirmation of the account creation subject. I heard it is located on the main page of my square enix account. Meanwhile, i can get a confirmation code sent to my email for a recovery of the same email address, so it seems a square enix account exists, the trick is that it asks for a onetime password as part of the recovery process which i dont have which seems to create a loop if you dont have that to begin with. Warning concerning the security of your account final.
The square enix support center is a centralized support site that provides product information and solutions to the frequently asked questions and issues with our products and services. I thought for sure that i read both security token and software token when i read on ses site about what to do if things went south, my. Can i register a security token to my playonline account for final. Q66690 how do i perform an emergency removal of the software token.
Important notice to all software token users final. The emergency removal password allows you to forcibly remove a square enix software token application from your account in situations where you cannot log in with a onetime password, such as if your smartphone is lost or stolen. I went to log in tonight and opened up the app to come to it asking me what language i wanted the app reset itself and now i am locked out of my own account because of no way to get a 1 time password from the token app. Android security token resets has anyone else faced this. Once the square enix security token has been removed, you will not be required to enter a one time password until you register a software token or a new, unused square enix security token. How do i remove the software token from my square enix account. Please note that the software token requires ios 7.
To register a software token, log in to the square enix account management system and select onetime password under service and options. Please use caution with this service, as removing the software token in nonemergency situations will lower your. The square enix software token is an application designed to strengthen. The square enix software token is an application designed to strengthen the security of user accounts for playing online games by generating and requiring onetime passwords when logging in. Onetime passwords have been introduced as a means of. Update for square enix software token reset itself.